Terms and Conditions

2. Purpose of the Service

TcgSellers provides a SaaS (Software as a Service) management platform dedicated to collectible card stores, which includes:

• Event and tournament management with an integrated calendar
• Leagues and standings with automatic scoring
• Digital Store Credit system with automatic notifications
• Targeted communication to players via push notifications
• Automatic promotional material (social graphics, posters)
• Store visibility on the PlayerHub app
• Inventory management and counter sales (Plus Plan)
• Integration with online sales channels (Plus Plan)
• Integration with CardTrader for single card management (Plus Plan)
• Advanced analytics and reports (Plus Plan)

The Service is accessible via web browser on desktop and tablet. The PlayerHub app is free for players and downloadable from the iOS and Android stores.

3. Registration and Account

To use TcgSellers, the User must register by providing truthful, accurate and complete information. The User agrees to:

• Provide correct identification and contact details relating to their store
• Keep their contact details up to date
• Keep access credentials confidential (username and password)
• Not share the account with unauthorized third parties
• Promptly notify the Provider of any unauthorized access

Each account is associated with a single store. The User is solely responsible for all activities carried out through their account.

The Provider reserves the right to suspend or cancel accounts that provide false information or violate these Terms.

4. Plans and Payments

4.1 Available Plans

TcgSellers offers the following subscription plans:

4.2 Payment Methods

Payment of the subscription fee is currently made via manual PayPal. The User receives a monthly or annual payment request (depending on the plan chosen) and proceeds with payment through their own PayPal account.

The automatic recurring billing system is under development and will be implemented in future versions of the Service.

4.3 Invoicing and VAT

All prices shown are VAT included. The Provider will issue a regular electronic invoice for each payment received.

4.4 Non-Payment

In the event of non-payment of the subscription fee within 15 days of the due date, the Provider reserves the right to suspend access to the Service until payment is regularized. In the event of arrears exceeding 30 days, the account may be deactivated, resulting in loss of access to the data.

4.5 Changing Plan

The User can switch from the Standard Plan to the Plus Plan at any time. The upgrade will take effect immediately and the cost will be recalculated in proportion to the remaining period.

Downgrading from the Plus Plan to the Standard Plan is allowed but will result in the loss of the Plus Plan's exclusive features (counter sales, inventory, online sales channels). The downgrade will take effect from the next renewal.

4.6 No Hidden Costs

The Provider guarantees that:

• No commissions are charged on transactions made through the Service
• No additional costs apply based on the number of players registered on PlayerHub
• No setup or activation costs apply
• No costs apply for technical support via email

5. Free Trial

TcgSellers offers a 30-day free trial of the Standard Plan. During this period, the User has access to all Standard Plan features with no payment obligation.

No credit card or payment method is required to activate the free trial.

At the end of the 30-day trial:

• If the User does not activate a paid plan, the account remains active but with limited functionality (read-only access to data)
• Data entered during the free trial is retained for 90 days
• The User can activate a paid plan at any time to restore full access

The free trial is available once per store. Creating multiple accounts to obtain additional trial periods is not permitted.

6. User Obligations

The User agrees to use the Service lawfully and in compliance with applicable laws. It is expressly forbidden to:

• Use the Service for unlawful or unauthorized purposes
• Infringe the intellectual property rights of the Provider or third parties
• Attempt to access restricted areas of the Service or of other users
• Upload defamatory, offensive, discriminatory or unlawful content
• Transmit viruses, malware or malicious code
• Reverse engineer, decompile or disassemble the software
• Resell or transfer access to the Service to third parties without authorization
• Use bots, automated scripts or tools to manipulate the Service

6.1 Responsibility for Data Entered

The User is solely responsible for the accuracy, completeness and lawfulness of the data entered into the Service, including but not limited to:

• Inventory data (prices, availability, product descriptions)
• Information on events and tournaments
• Players' Store Credit movements
• Personal data of players collected via PlayerHub
• Promotional content and customer communications

6.2 Store Credit Management

The User is solely responsible for the correct management of the Store Credit system with their customers, including:

• Correctly crediting and debiting amounts
• Setting credit expiry dates in compliance with applicable regulations
• Handling any disputes raised by players
• Complying with tax and accounting regulations relating to vouchers and commercial credit

The Provider supplies the technological tool but is not responsible for how the User uses it, nor for any disputes with players.

7. Intellectual Property

All intellectual property rights relating to TcgSellers and PlayerHub (including but not limited to source code, design, logos, trademarks, content) are the exclusive property of the Provider or its licensors.

Subscribing to the Service grants the User a non-exclusive, non-transferable and revocable license to use it, limited to the duration of the subscription and use in accordance with these Terms.

7.1 User Content

The User retains ownership of all content they upload to the Service (photos, logos, text, descriptions).

By uploading content to the Service, the User grants the Provider a worldwide, non-exclusive, royalty-free license to use, reproduce, modify and display such content solely to provide and improve the Service.

7.2 Third-Party Trademarks

The trademarks of TCG games (Magic: The Gathering, Pokémon, Yu-Gi-Oh!, etc.) and their related cards are the property of their respective owners. TcgSellers supports the management of these products but holds no rights over the trademarks and is not officially affiliated with the manufacturers of these games.

8. Limitation of Liability

The Service is provided "as is". The Provider is not responsible for:

• Direct or indirect damages arising from the use or inability to use the Service
• Financial losses caused by errors in data entered by the User
• Malfunctions caused by inadequate internet connection or incompatible devices
• Temporary interruptions of the Service due to scheduled or unscheduled maintenance
• Technical issues due to third-party integrations (CardTrader, WooCommerce, Firebase, etc.)
• Data loss caused by actions of the User or force majeure events
• Disputes between the User and their customers relating to Store Credit or other services offered by the store

8.1 Current Functional Limitations

The User acknowledges and accepts the following limitations of the Service in its current state:

• Counter sales only handle sealed products (boosters, decks, accessories) and not yet single cards
• Employee management is under development and not yet available
• Automatic recurring billing is not yet implemented
• Integrations with Shopify and eBay are under development

8.2 Indemnification

The User agrees to indemnify and hold the Provider harmless from any claim, damage or expense (including legal fees) arising from:

• Violation of these Terms by the User
• Violation of laws or third-party rights by the User
• Content uploaded by the User to the Service
• Improper use of the Service by the User

9. Service Availability

The Provider is committed to ensuring the availability of the Service with maximum possible continuity, but does not guarantee 100% uptime.

No guaranteed SLA (Service Level Agreement) is provided. The Provider is committed to:

• Communicating scheduled maintenance activities in advance
• Resolving any technical malfunctions as quickly as possible
• Providing technical support via email within 48 business hours

The Service may be temporarily unavailable due to:

• Routine or extraordinary maintenance
• Software updates
• Technical issues beyond the Provider's control (e.g. hosting issues, DDoS attacks)
• Force majeure events

10. Data and Backups

10.1 Automatic Backups

The Provider performs weekly data backups on Dropbox. However, the User is responsible for keeping additional copies of their own critical data.

The Provider does not guarantee data recovery in the event of loss and cannot be held liable for data loss caused by:

• Accidental deletions by the User
• Serious technical malfunctions
• Cyberattacks
• Force majeure events

10.2 Data Export

The User can export their data in PDF format (Standard Plan) or in advanced CSV/Excel formats (Plus Plan) at any time using the management software's export features.

10.3 Privacy and Data Processing

The processing of personal data is governed by TcgSellers' Privacy Policy, available at tcgsellers.it/privacy.

The User, as data controller for their players' data, agrees to:

• Collect players' personal data in compliance with the GDPR
• Inform players about the use of their data via PlayerHub
• Obtain consent for sending notifications and promotional communications
• Respect players' rights (access, rectification, erasure)

10.4 Data Isolation (Multi-Tenancy)

Each store has data that is completely isolated from other stores. No store can access another store's data. The Provider guarantees the logical separation of data through a multi-tenant architecture.

11. PlayerHub Integration

PlayerHub is a free mobile app integrated with TcgSellers that allows players to:

• View the store and its information
• See events and tournaments and register directly from the app
• Check their Store Credit balance in real time
• Receive push notifications from the store
• View league standings and statistics

11.1 Visibility on PlayerHub

Activating a TcgSellers plan (Standard or Plus) automatically includes the store's visibility on the PlayerHub app.

The User can manage which information is made public on PlayerHub via the management software settings (events, products, contact information).

11.2 Communications to Players

The User can send manual push notifications to players via the management software. Sending notifications is subject to the following rules:

• Notifications must be relevant to the store's activity (events, promotions, updates)
• Sending spam or unsolicited content is forbidden
• Players can disable notifications at any time from the app settings
• The User is responsible for the content of the notifications sent

11.3 PlayerHub Liability

The Provider is not responsible for:

• Technical issues with the PlayerHub app caused by iOS/Android updates
• Improper behavior by players on the app
• Negative reviews or comments left by players
• Failure to receive notifications due to issues with the player's device

12. Changes to These Terms

The Provider reserves the right to modify these Terms at any time. Changes will be communicated to the User via:

• Email to the registered address
• Notification within the management software
• Publication of the updated version on this page with an indication of the last update date

Changes will take effect 15 days after communication. Continued use of the Service after that period constitutes acceptance of the new Terms.

If the User does not accept the changes, they may withdraw from the contract within 15 days of the communication without penalty.

12.1 Price Changes

The Provider reserves the right to change plan prices. Price changes will be communicated at least 30 days in advance.

Users already subscribed will keep their current price for at least 6 months from the communication of the change ("grandfathering").

13. Withdrawal and Cancellation

13.1 Withdrawal by the User

The User can withdraw from the contract at any time without penalty, by notifying us via email at assistenza@tcgsellers.it.

In the case of a monthly subscription:

• Withdrawal is effective immediately
• The User retains access to the Service until the end of the period already paid for
• No refunds are provided for partial periods

In the case of an annual subscription:

• Withdrawal is effective immediately
• The User retains access to the Service until the end of the annual period already paid for
• No proportional refunds are provided for the remaining months

13.2 Suspension or Cancellation by the Provider

The Provider reserves the right to suspend or cancel the User's account in the following cases:

• Serious or repeated violation of these Terms
• Fraudulent or unlawful use of the Service
• Non-payment for more than 30 days
• Conduct damaging to the reputation of the Provider or other users

In the event of cancellation for just cause, no refund will be given.

13.3 Data Retention After Cancellation

After the account is cancelled:

• Data is retained for 90 days in read-only mode
• The User can request account recovery within 90 days by reactivating a plan
• After 90 days, data is permanently and irreversibly deleted
• The User can request immediate deletion of their data by writing to assistenza@tcgsellers.it

14. Governing Law and Jurisdiction

These Terms are governed by Italian law.

For any dispute relating to the interpretation, performance or termination of these Terms, exclusive jurisdiction lies with the competent Italian court based on the Provider's registered office, without prejudice to mandatory consumer protection rules.

14.1 Out-of-Court Dispute Resolution

In the event of a dispute, the parties agree to attempt an amicable resolution through direct negotiation before resorting to legal action.

The User can contact the Provider at assistenza@tcgsellers.it to report issues or initiate an out-of-court dispute resolution procedure.

15. Contact

For questions about these Terms and Conditions or for assistance with the Service, you can contact the Provider at the following details: